Star Service Employee Awards
|October 2015:||Carlos Baffigo, Support Services Manager|
|September 2015:||Cindy Romero, Senior Librarian|
|August 2015:||Daniela Overlock, Library Technician|
|July 2015:||Malla Ramkishun, Library Aide IV|
|June 2015:||Ariana Riggs, Library Aide I|
|May 2015:||Marcie Enriquez, Library Aide II|
|April 2015:||Kris Batcheller, Library Aide II-Bookstore Manager|
|March 2015:||Mary Pat Dodson, Literacy Coordinator|
|February 2015:||Caroline Hernandez, Library Technician|
|January 2015:||Cindy Romero, Senior Librarian|
Star Service awards began in 1996 to recognize outstanding individual employee performance as acknowledged each month by community members, city and library staff. At the end of each calendar year, the employee who has received the highest number of commendations is honored at a staff gathering. His/her name goes on an elegant perpetual gold "Star Trophy" and he/she gets a letter of thanks. The trophy is on public display in the library.
The Glendora Public Library's 18th annual Star Service Trophy Recipient is: Cameron Richmond, Library Aide II.
Cameron joined the Library family in 2012. She was recognized 18 times in 2014 by her co-workers and community members for outstanding service accomplishments. Congratulations, Cameron!
Congratulations also to first place runner-up Daisy Fregoso, Library Technician, and to second place runners-up Jennifer Reyes, Library Technician, and Lisa Moskowitz, Library Aide III.
The Glendora Public Library's 17th annual Star Service Trophy Recipient is: Library Technician Daisy Fregoso!
Seven. That's how many times the word "great" was used to describe Daisy and her work in 2013. Lots of other words were used, too: Admirable. Cool. Creative. Fast. Handy. Responsive. Successful. And perphaps our favorite: Awesomely amazing!
We could not be prouder of her and her fellow recipients, 2013 first-place runner-up Alexis Mendoza (Library Aide) and second-place runner-up Christine Cravens (Foundation Office Manager).
All of them represent the daily hard work and joy that Library staff strive to bring to Glendora. Congratulations!
Glendora Public Library's 16th annual Star Service Trophy Recipient is: Christine Cravens! Christine joined the City organization in 1985 and our Library family in 1997. She is the Office Manager for the Library's Development Office. Christine manages the day-to-day operations of the office, provides support for the Foundation's fundraising activities and the Library's publicity and marketing.
Christine was recognized 22 times by her co-workers for her outstanding service accomplishments. Highlights include: her tireless work on fundraisers such as the Trivia Challenge and Night on the Plaza; and helping to keep Glendorans informed on the Library's happenings through her publicity. Congratulations, Christine!
We would also like to congratulate Sherry Heinrich, Development Office Coordinator, as our first place runner-up and Cindy Romero, Senior Librarian Youth Services, as our second place runner-up.
Glendora Public Library's 15th annual Star Service Trophy Recipient is: Library Technician Daisy Fregoso! Daisy joined our library family as a part-time Library Aide in March of 2006. In July of 2007, Daisy was promoted to a full-time Library Technician. In 2009 Daisy received her certification from Citrus College in Library Technology. This is the second time that Daisy has won top recognition for her excellent customer service skills. in 2009 she garnered her first top award and in 2007 and 2008 she was a Star Service runner-up. In August 2011, Daisy was recognized by the City Manager for receiving 15 merit coupons.
Daisy has an infectious laugh and continuous smile on her face. Her creativity has helped with streamlining work processes, and creating promotions for library services and events. She is a member of the library's SOS (Support our Staff) committee that raises funds for staff events and celebrations. She is always willing to put in extra hours at public service counters when asked. She has received numerous commendations from both the public and staff on her positive attitude and wonderful customer service skills.
We would also like to acknowledge Star Service runners-up Daniela Overlock, Library Technician, Sandy Krause, Librarian II and Christine Cravens, Library Aide IV.
At the City of Glendora's third annual Employee Recognition Luncheon, Cindy Romero, Senior Librarian-Youth Services, was awarded the Employee of the Year 2010 - Management award. Here are some excerpts from the nomination paper: "..Cindy is a shining star for the City and the Glendora Public Library. Cindy is a dynamic, enthusiastic leader who is passionate about encouraging all children to read and help them improve their reading skills. This encouragement extends even to the library's youngest patrons, as Cindy provides early literacy activities for them, and parenting education for the parents...."
Cindy and her staff plan and implement the annual Summer Reading Club, which brings in over 1,000 youth participants each summer. During the summer reading club, Cindy and her staff also supervise over 100 youth volunteers. These volunteers (age 10 and older) are taught basic work standards, as well as customer service leadership skills. Cindy created Battle of the Books, a teen reading trivia event. Cindy also received several recognition awards, such as the 2009 Very Special Person Award from California State PTA and the 2008 Glendora Council PTA Children's Advocate award, just to name a few. Cindy is aware of fiscal realities and always investigates new and innovative approaches for youth programming with an emphasis on low-cost programs.
Cindy makes a positive difference that extends throughout the community to the youth of Glendora. Her dedication, energy and enthusiasm are apparent to the children and families who visit the Library. As one mother wrote, "You provide exceptional service every time I visit the Library."
Glendora Public Library's 14th annual Star Service recipient for 2010 is: Library Technician Caroline Hernandez! Caroline started working part-time for the Library in 1983 and went full-time in 2001. She has dedicated 28 years of service to our Library and the community. She was also Star Service winner in 2001 and has been runner-up many times. Congratulations Caroline!
We would also like to acknowledge Star Service runners-up Suzette Farmer, Librarian I, Susan Nock, Library Aide V and Senior Librarian-Youth Services, Cindy Romero.
2009 “Star Service Trophy” recipient
Glendora Public Library's 13th annual "Star Service" recipient is (drum roll, please): Library Technician Daisy Fregoso. Daisy started working part-time for the Library in 2006 and went full-time in 2007. She was a Star Service runner up in both 2007 and 2008.
Daisy was recognized 14 times by the community and her co-workers for her outstanding accomplishments. Her accomplishments include being identified by library customers for providing excellent customer service, for exhibiting grace under pressure and for providing sensitive support in assisting a new literacy learner.
We also acknowledge Star Service runners-up: Sandy Krause, Librarian II, and Michelle Pasillas, Library Aide III.
In 2008 the City of Glendora began a customer service staff recognition program as well. 13 library staff members, including Daniela, Sandy, Daisy and Anne Pankow, Assistant Library Director, were awarded Certificates of Appreciation. Anne was further recognized when she was awarded the City's first Employee Excellence Award in Management 2008. Anne has worked for the Glendora Library for 15 years and is active in the community. She has chaired the GCCC Holiday Baskets Committee, been a team leader in the Relay for Life, and attended many community fundraisers for groups like the YWCA, Foothill Presbyterian Hospital and Glendora Rotary. Anne's leadership skills are also evident in her role as the Assistant Library Director. Staff turns to her for her common sense approach to problem solving and her willingness to help out during a challenge or crisis. As the Library Director, I can honestly say I could not do it without her!
It is an honor for me to work with such caring and dedicated staff. Every one of them is a Star! Congratulations to all!
Robin Weed-Brown, Library Director