Frequently Asked Questions (FAQs)

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I live in a condo/apartment without a yard, do I still need to conserve 36%?

We ask that you do all you can to conserve.  We suggest working to ensure the appliances in your home are the most water efficient possible.  Additionally, speak with your HOA/Landlord to see what steps can be taken to reduce watering the landscape through more drought tolerant plants and water efficient sprinklers.  The City is also in contact with local Home Owners Associations on the efforts needed to reach the conservation goal.

The Water Calculator only allows for 1 Year to calculate the RGPC-D.
How can I compare 2013 to 2015?

The calculator reference table provides information for one year following the guidelines established by the State. The R-GPCD calculator provides a guideline for the target gallons per day per person that should not be exceeded and is directed to single family residences. The State based these figures on the 2013 usage.  If your usage falls within the guidelines, you are conserving target goals.  Please continue to conserve!   Additional conservation ideas are available in the Water Conservation pages of the City's website. 

What are the times and days I can water?
Watering is allowed during evening and early morning between 5pm and 8am.  There are no assigned days for watering; however given Glendora’s mandate to conserve 36% the watering is restricted to no more than two days per week. 
 When are the Smart Meters going to be installed?
The project will be taking place over a period of 12 to 18 months.  Properties receiving Smart Meters will be notified concerning their specific installation timeline.  
How do I calculate my comparison if I didn't live here in 2013?
Even if  you didn't live here in 2013, we ask residents within detached homes to follow the monthly target R-GPCD listed on our website.  The R-GPCD calculator will assist you in determining if your specific R-GPCD meets the target gallons per day per person that should not be exceeded.  The State used our 2013 consumption use for the entire City to determine the mandated 36% level for Glendora which is reflected in the R-GPCD schedule.
Does the grass really need to be viable in order to qualify for the turf removal?

No. The City program does not require viable grass.  Please check out the City's Turf Removal webpage for more information. 

Should the Metropolitan Water District reactivate their turf rebate program they may have other requirements.  Interested parties can learn more by visiting www.socalwatersmart.com.
What if I water 5 days per week, but only 2 minutes per station?
The total time would essentially be the same?
Our overall goal is conservation of 36% to avoid being fined by the State or being required through the Courts to take more drastic action.  To meet the State mandate, the City has had to adopt an ordinance which states watering only two days per week.  The City has established only 10 minutes per station. The most important element is to avoid runoff.   Best practices indicate watering in increments of five minutes and waiting at least 30 minutes before watering again.
What if I have more people living in my house now in comparison to previous years?
Conservation is always recommended and requested.  The R-GPCD calculation is based on how many people are within your household as of 2015.  This works on your behalf, in that your target R-GPCD will be higher than what it would have been with the smaller 2013 household size.  If your usage falls within the guidelines, you are conserving target goals.  Please continue to conserve!   Residential users already below the target R-GPCD are asked to reduce their usage by 10% as compared to the same billing cycle the prior year.  However, if your gallons per day per person exceed the target amount, immediate conservation is needed.
I've been conserving water for the last few years.  
Am I still supposed to cut back by 36%?
Thank you for your efforts to conserve?  Please calculate your R-GPCD to identify how your consumption number compares to the target.  If your usage falls within the guidelines, you are conserving target goals.  Please continue to conserve!  Residential users already below the target R-GPCD are asked reduce their usage by 10% as compared to the same billing cycle the prior year.  Please continue to conserve where you can.   However, if your gallons per day per person exceed the target amount, immediate conservation is needed.  Please call the Water Division at (626) 852-4838 to schedule a free Water Use Efficiency Audit for additional ways to conserve.
My house was vacant in 2013/2014.  
How am I supposed to conserve water in reference to these years?
Please calculate your R-GPCD to identify how your consumption number compares to the target.  If your usage falls within the guidelines, you are conserving target goals.  Please continue to conserve!  However, if your gallons per day per person exceed the target amount, immediate conservation is needed.  Please call the Water Division at (626) 852-4838 to schedule a free Water Use Efficiency Audit for additional ways to conserve.
I recently moved into my house.  
Am I going to be compared to the previous tenet's consumption?
Usage will be measured against the targets as mandated by the State of California.  Please calculate your R-GPCD to identify how your consumption number compares to the target.  
I use very little water.  How am I supposed to cut back any further than I already am?
If you calculate your R-GPCD and it shows to be at or below the stated target then you are in compliance.  We are still encouraging all residents in compliance to continue to find ways to conserve.     However, if your gallons per day per person exceed the target amount, immediate conservation is needed.  Please call the Water Division at (626) 852-4838 to schedule a free Water Use Efficiency Audit for additional ways to conserve.
Can I still fill my above ground pool?  
If I fill my in-ground pool after repairs am I going to be penalized for filling it?
There are currently no restrictions on filling your pool; however keep in mind expectations are for water usage to fall within the target R-GPCD.   Residents should be aware that there may be other restrictions for discharging pool/spa water.  You should call the Water Division at (626) 852-4838 to learn more.
If I have a serious leak in my house will I be fined for high usage
or not conserving water?
We understand the unexpected can occur, however the leak should be repaired as soon as possible.  If the leak is addressed within a responsible amount of time resident's will not be fined.  It is possible you may receive an initial warning with a timeline to correct the situation.  If no action is taken and water continues to be wasted issuance of a fine may then be warranted. 
How can I get an exception to these rules?
No exception is available. The State of California has mandated these restrictions in response to the severity of the drought over the last four years.   
 I have a business, what am I required to conserve?
The State mandate requires a reduction in water consumption of 25% for businesses.