The City Manager’s office serves as the franchise authority for cable television in the city. Glendora is served by Time Warner and Verizon under State-issued Franchise Agreements.
KGLN 3 - City Government Channel
KGLN is a governmental programming channel under the exclusive editorial control of the City of Glendora. By law programming and information appearing on this channel is limited to City-originated programming of Public Meetings, City-sponsored events/activities, City-originated information, and the California legislative network live cablecast for a portion of each program day. KGLN 3 is also available on Verizon FIOS, Channel 31.
If you have any questions or comments about KGLN 3 or any of the announcements seen on the channel, let us know at (626) 914-8298 or e-mail us at email@example.com.
Tune to channel 3 for new programming information or view the KGLN Programming Schedule on this site.
If you have a service problem with your cable service, the first step is to contact them. Time Warner can be reached at 1-888-TWCABLE and Verizon at 1-800-483-3000. If a problem can’t be resolved with the cable company, the City will investigate the matter on your behalf. Under current State and Federal Law, our authority over cable companies is very limited, we are usually only able to assist customers in cooperation with their cable company’s government affairs manager. Cable television regulations are established by the Federal Communications Commission in Washington, D.C. If you would like more information about legislation affecting cable television, the Federal Communications Commission website (http://www.fcc.gov/) has information including the text of the Telecommunications Act of 1996. During 2006, the California State Legislature enacted the Digital Infrastructure and Video Competition Act of 2006 (DIVCA). Effective January 1, 2007 state legislation preempted local authority to enter into Franchise Agreements with cable providers. Instead, this authority is vested with the California Public Utilities Commission. If you have questions about the State Franchise Agreement for either company we suggest you visit the CPUC website at www.cpuc.ca.gov.
Customer Services Standards
Under the State Law (DIVCA), municipalities are able to impose some minimal customer service standards. The City of Glendora has taken advantage of this opportunity, to the extent allowed by the California Public Utilities Commission, to establish certain standards. Those standards can be found under 5.24.602 of the Glendora Municipal Code. To view details of the Municipal Code section dealing with Customer Service Standards go to: Glendora Municipal Code.