Customer Service is important at the Glendora Public Library. Every year our library recognizes one staff member who has gone above and beyond in delivering Platinum Customer Service. Community members, city and library staff write notes of commendation throughout the year when they receive or witness excellent customer service. These commendations are read at our staff meeting each month and recognition given to the top library employee. At the beginning of the new calendar year, the person that has received the highest number of commendations for the past year is honored at a staff gathering. Their name goes on a perpetual trophy and they get a special letter of thanks. The following year, when a new recipient is identified, the previous year’s recipient, who now has to pass on the trophy, gets a special plaque commemorating their service award and a star to wear on their lapel.
Glendora Public Library’s 16th annual “Star Service” recipient for 2012 is (drum roll please), Christine Cravens! Christine joined the City organization in 1985 and our Library family in 1997. She is the Office Manager for the Library’s Development Office. Christine manages the day-to-day operations of the office, provides support for the Foundation’s fundraising activities and the Library’s publicity and marketing.
Christine was recognized 22 times in 2012 by her co-workers for her outstanding service accomplishments. Highlights include: her tireless work on fundraisers such as our Trivia Challenge, Night on the Plaza; our Adult Volunteer and Donor Recognition events; and helping to keep Glendorans informed on the Library’s happenings through her publicity and marketing. Congratulations Christine!
Congratulations are also extended to Sherry Heinrich, Development Office Coordinator, as our first place runner-up, and Cindy Romero, Senior Librarian, Youth Services, second place runner-up for their Star Service.
Library Director, Robin Weed-Brown says, “It is an honor for me to work with such caring and dedicated staff. Every one of them is a Star in my book!”